Cancellation policy

Some items in our shop may be offered as subscriptions, pre-orders or try-before-you-buy purchases. This cancellation policy explains how to change or cancel these purchases.
Subscriptions
When you purchase a subscription, you receive recurring deliveries based on the duration and frequency you selected.
Your payment details are stored securely and you are charged for each delivery, unless you choose to pay in advance.
Some subscriptions may renew automatically at the end of their term. If you do not wish to renew, you can cancel.
You can cancel or change your subscription at any time. Your order confirmation emails contain links to your order, where you can manage your subscription.
See our return policy for more information about returns and refunds.
Pre-orders
When you place a pre-order, you purchase a product that is out of stock or will be available soon. We may collect no payment or a partial deposit at checkout, save your payment method, and collect the full or remaining payment later.
You can cancel a partially paid pre-order that has not yet been processed. Once it has been processed, you cannot cancel it, but you may request a full or partial refund. See our return policy for details about returns and refunds.
Try before you buy
When you order an item to try before buying, we authorize your payment method before fulfilling the order. You have a specified period to decide whether to keep the item. If you have not returned it by the end of that period, we charge your payment method for the full amount.