Shipping policy

Shipping and delivery

Maison ChatNoir — contact@maisonchatnoir.fr — 06 47 21 62 70.

Production and preparation

Some items are made or printed to order. The total delivery time includes production, preparation and shipping. A carrier's transit time alone does not represent the total delivery time.

The delivery date or timeframe agreed before purchase applies. If no timeframe is indicated or agreed, delivery takes place without undue delay and no later than 30 days after the contract is concluded, in accordance with Article L. 216-1 of the French Consumer Code. A different timeframe may be expressly agreed before purchase, particularly for pre-orders.

Destinations and charges

Available destinations and delivery methods are shown at checkout. Charges are calculated according to the address, items, quantities and applicable shipping profiles; the total is shown before confirmation.

As products may come from different partners, an order may be shipped in several parcels and shipping charges may be added together. No additional charge payable by the customer will be imposed after the order without prior information and agreement.

Tracking and delivery issues

Tracking is provided when available. Check the contact and delivery details you enter and let us know promptly about any errors.

In the event of a delay, loss, damage or shipping error, contact Maison ChatNoir with your order number and, if possible, relevant photos. We remain your point of contact and handle the necessary steps with our partners. Risk does not pass to the consumer before they take physical possession of the goods, subject to statutory exceptions.

In the event of a delay, you may request delivery within a reasonable additional period and then terminate the contract if delivery does not take place, under the conditions provided by law. Immediate termination is possible, in particular, if delivery is refused or an agreed essential delivery date is missed. Amounts due under the terminated contract are refunded within 14 days.

Returns

All requests should be sent to contact@maisonchatnoir.fr. See our return and refund policy. The return address is Maison ChatNoir, 6 rue des Fauvettes, 66670 Bages, France. Do not send products directly to the manufacturer.